www.spectrumrx.com

no communication on availability

Never actually received anything.

Bought a defective API, Chlorobutanol anhydrous (CH123), two months ago. Just opened it 2 days ago to do a compound, but couldn't use it because the API itself formed into a rock. Couldn't break it down because it was like a hard malleable caramel rock candy. I called in to report this issue to customer service, yet no one has called me back and offer any type of solution. What do you expect me to do in the mean time without this ingredient to do my compound? No communication, no refund or exchange being offered!

Since the very beginning the question was do you ship to Puerto Rico and the answer was yes. But then we made an order, and suddenly they cancelled the order that they cannot ship. Second time, we gave another try and they told us that the particular product has to be via a supplier in PR. They provided several names, we called 3 of them, 2 did not even responded back and CCSI we made the order and after us following up on them (CCSI) the order was cancelled again. So, you do not ship to PR? I guess no and why then you have distributors then what can be supplied/shipped to pR?

POOR CUSTOMER SERVICE