www.spectrumrx.com

I am not impressed with spectrum. Some of the issues Ive been experiencing is lack of NDC numbers or NDC numbers being different on your website versus on the packaging slip. I called customer service and she didnt even know what a NDC number was. Then Ive had issues where I place my whole order in one transaction and have been charged numerous shipping charges because it came from different warehouses. Even though my whole order was placed at the same time. The customer service was willing to combine 2 of the items that came from the same warehouse but not the others. Then Ive ordered a drug that was suppose to be shipped over night due to it requiring to be refrigerated and it was shipped regular mail and not even in an ice box or cold packs. I have really tried being supportive but it gets frustrating when this has been my experience each time.

Since the very beginning the question was do you ship to Puerto Rico and the answer was yes. But then we made an order, and suddenly they cancelled the order that they cannot ship. Second time, we gave another try and they told us that the particular product has to be via a supplier in PR. They provided several names, we called 3 of them, 2 did not even responded back and CCSI we made the order and after us following up on them (CCSI) the order was cancelled again. So, you do not ship to PR? I guess no and why then you have distributors then what can be supplied/shipped to pR?

POOR CUSTOMER SERVICE

I needed information about the Hydroxocobalamin powder, that I intended to use for injection. The answer for my question was "it's USP grade" after I received the following message from the customer support: "Please let us know if you have any questions related to packaging, specifications or regulatory documentation—we’d be happy to assist". I asked the question about the regulatory documentation, which Spectrum actually have to provide upon request. Well, there are 2 USP monographs for the Hydroxocobalamin, one for the supplement powder and another for the powder for injection. But after "it's USP grade" I've got a feeling that they are not interested. I've got my answers from another wholesaler and was pointed in the right direction regarding necessary testing.

Poor customer service, no follow up on the product ordered, don't know if it was even shipped.