www.livifyusa

No customer service phone number. 3 emails later finally got return instructions (no phone number) and can’t get my money back on jeans that still have tags on them that I only tried on. I will find something to exchange for and will not shop again.

When I wear my Heather grey WR.Up regualr rise skinny pants I receive so many compliments. The ruching on the back side along with the elastic side panels give my tush the perfect push. In love with my first pair I definitely had to get a second but Unfortunately, it's true what they say black is slimming. I feel that be black style doesn't flatter my tush, or doesnt have enough rouching or tight elastic as my first pair. I also wish Freddy would run more sale promotions for the regular rise skinny pants

The fabric was awesome. I think they would have been great but the waist was just too big. It fit well in my butt and legs and I ordered a small based on my butt measurement. However the waisted needed about 4 inches taken in the bad did not sit flat against my skin so it didn't lift as well as if the band fit correctly. I wear a 25/26 in 7 jeans for reference.

Way to big. Not the same fit as the other high waisted pants that I own

I have been using the Livify sites exclusively for the last year to purchase products for my girlfriend. Delivery has always been excellent and customer service has been quick to answer any questions about size and fit, often on the same day the question was posed. This is a premium product that my girlfriend feels good wearing, which is part of the reason I have purchased seventeen (17) pants from the site. My biggest issue, and reason for the low rating is the lack of customer support when an issue does arise. I recently purchased a pair of the white skinny denim jeans for my girlfriend and the second time she wore them a hole, and then tear opened up on the thigh while she was walking. As these were the same size as previously ordered products purchased from the site, which she has never had a problem with, I found it extremely odd and believe it to be a quality defect. When I tried contacting the support team via email with a picture of the damage, order number (18943) and asking if the pant could be replaced due to the defect I received an email with a ticket number (17868) and no further action. I was not contacted within 24 hours as stated and have never been contacted regarding this manner, despite three separate emails that I sent in the days afterwards to get a response from the support team. It has now been several weeks and I have had no contact with your support staff regarding this manner. Most of my purchases are online and as a repeat customer with other retailers (Zappos, Guess, Nordstrom, Robert Graham, Nike) when an issue does arise, customer service is quick to address the situation. I have never been met with such poor customer service as a repeat customer as I have been on the Livify site. While other sites have loyalty programs that offer discounts and credits for loyal customers they also have customer service that is responsive when you need it the most, when you have a problem. It's the lack of customer support that has me questioning future purchases. A response, regarding my concern would have been appreciated, regardless of the outcome. To not receive a response after repeated attempts is just poor business and says volumes about how you treat repeat, loyal customers.