Johnnywas.com

These shoes are sooo cute! Sadly, they don't fit in any way. Too short, too wide, and too deep in the instep. I guess Europeans have differently shaped feet. I will be contacting customer service about the process for returning them. Dr. Sunny Stephens

I placed my order and after two weeks I still couldn't get any concrete information about when and if my dresses would be delivered. The person in Customer Service was very polite, but couldn't provide any useful information. Unbelievable that can take more than 2 weeks to find out it two products are or not in stock. Very dissapointing, because i like your clothes very much, and would have been a returning customer. I cancelled my order, and now I am waiting to get my money back. You should only process the payment after the items have been shipped, as do all the companies I know, I believe it is the most fair handling.

I had to return a beautiful JW dress because it was too large. It is disappointing that you don’t have a return label. I want’d to talk to someone in customer service and I ended up being put on hold for 20 + minutes. I had to call several times during the week before I actually got to talk to a person. This is the first time that I had to return something and it seems that you are making it as inconvenient as possible. I may not be ordering from this site again.

This was my 4th JW order of the year. I always order a Medium (5’10 150) and can count on JW for consistent fit and beautiful quality clothing. I don’t mind paying a premium because of this. But this last order (dress and

Took 2 weeks to tell me 2/3rda of the stock was jo longer available. How can they not track this better and quicker in this day and age. It's not the first time either and every time they say the same, we're looking at resolving this. We're a small company. Well your prices aren't small and you sell globally, time to pick up your game. I won't be back. Shopping should be a pleasure and I'm annoyed. At these prices it's not worth it.