Angel Brinks

Long production time, longer than listed. When I called to check the status I was immediately placed on hold by the male answering party. No exaggeration when I say I held for 2 hours. I’m sure they forgot about me. A woman eventually came to the line, very apologetic about it. I ended up confirming that it was shipping that week and I had the option to upgrade the shipping, since now it wouldn’t likely make it on time. I do feel like they could have waived the $10 upgrade shipping cost just due to how my call was handled. But it is what it is. Customer service isn’t what it used to be. I do appreciate the agents help with confirming the shoe color best suited since the dress wouldn’t be in my possession beforehand to purchase any.

It took over month to receive my order which was unacceptable. Holiday timelines should be updated on the website. I wish an email was sent to be proactive versus me having to keep following up.

nope

Over all the shipping was awful , I had to call before it was even shipped out but once I did call an spoke with some it came in 2 days 😘🥰

Messaged customer service and never heard back from anyone.