Angel Brinks

Service is good; just takes too long to get products.

Dress fits nice.. i would only give the site a 3 stars because my shipping took about almost 6 weeks.. and this wasn’t a custom dress.. i had to call the store because i still had no updates and she finally goes oh yeah i’ll ship it out today..

I ordered the end of November and didnt receive my dress until the beginning of January. I was hoping to wear on New years. I understand its the holidays, but from 15ish business days for standard, to about 25 days because its the holidays is a bit excessive.

Long production time, longer than listed. When I called to check the status I was immediately placed on hold by the male answering party. No exaggeration when I say I held for 2 hours. I’m sure they forgot about me. A woman eventually came to the line, very apologetic about it. I ended up confirming that it was shipping that week and I had the option to upgrade the shipping, since now it wouldn’t likely make it on time. I do feel like they could have waived the $10 upgrade shipping cost just due to how my call was handled. But it is what it is. Customer service isn’t what it used to be. I do appreciate the agents help with confirming the shoe color best suited since the dress wouldn’t be in my possession beforehand to purchase any.

It took over month to receive my order which was unacceptable. Holiday timelines should be updated on the website. I wish an email was sent to be proactive versus me having to keep following up.