whisky-me.com

I bought a year's subscription for a friend's 60th. He got the email, but no indication of who the gift was from, or the message which I wrot3 for him.

Unfortunately one of the whisky’s leaked to the point of emptying, and leaked through to another of our deliveries containing clothes which now smell. My husband says you have changed your packaging. I just wanted to let you know.

Birthday present purchased £192 package recipient received £96 package in email link despite email saying gift was £192. Emailed twice to seek reassurance error will be rectified only standard will reply soon response received.

The first two months were great however I've now not received anything in about two months. This isn't the cheapest subscription and the lack of delivery is making me reconsider this

I excitedly ordered an gift annual subscription for my partner for a birthday present. I paid extra for a gift box, rather than just a voucher. The box was delivered promptly but got battered on it's way. I realise that you won't be able to control what happens once it leaves your depot, but perhaps the packaging could be considered so that the gift arrives looking smart for the recipient. My partner opened the box and followed the instructions on the gift card inside. It took him to your website and straight away showed him the price of his gift. That's seriously disappointing. I'd not expected him to be able to see how much I'd paid. He asked me several times if I was sure I'd actually paid for a subscription because your website kept showing him the price. He even paused subscribing until I could go through it with him, just in case your website wanted him to pay. Can you review your gifting process so that other lucky recipients don't receive such a poor introduction to your organisation? I'm sure that once it's set up it'll be brilliant.