us.amorepacific.com

I requested a replacement of the cushion makeup case and they said they don’t sell it separately. Other company would have send me the box without hesitation. I won’t purchase more products from this company since they can’t solve a simple request.

The product is 5 star i love the SPF, it is lightweight and covers wonderfully without looking caked on…but it isnt available to me in Canada, very disappointing..ive used it for years.

Your website allows and processes a discount Code, I was able to use only one of the codes, which is normal for almost all companies. But when I paid it removed the discount and charged my card the full price. When I tried calling your office right away, as I couldn’t cancel my purchase on the site, and even the next day I couldn’t get an answer. I then emailed your team and they told me they can do nothing about it, although they said that the code APUS50 works only for employees. It seems a little weird to me, why is is available for the public and even the site accepts it with no conditions. The odd thing about the customer service is that there is no even an option to call and explain what is going on, some of us might feel more comfortable to discuss it on a call. Finally your office told me the only option is to cancel only by refusing to accept the items when they are delivered. We have our children spring break and have other plans and cannot wait for the carrier. I was then told to request for a return label when they arrive. This is a first in my shopping experience. My wife uses your product and I was trying to gift her this but after experiencing this I am not even sure how to explain and convince myself to use this website again. I know some technical issues happen but it is needed to be handled and resolved in a better manner. Thanks

Your email had nothing in it to tell me why i can't get to my account. I need to change my next delivery date.

Unable to return/exchange a product that was ordered in the wrong color because I missed the return window -- which I was not aware existed.