us.amorepacific.com

Not very good. Seems not to be interested in helping me.

My order was marked delivered last Saturday but never came.

Refund taking very long. Extremely disappointed at this company

May 17, 2023 May 6, 2023, 3:04 PM EDT I am trying to return a “PAVILIA Toiletry Bag for Men Item # P-TLT03-BRO2 The Terrible Odor of this Bag is Horrible. I have aired it out on our porch for 4 days and the Odor still exists. Order # on Packing Slip is: 5465289. Dated 4/26/2023. Ship Date 4/27/2023 This Order # is not accepted when I used it to return item. The Order # on my original order I placed online to track order is # 13717. This Order # is not accepted when I used it to return item. When I clicked on need help to find order #, nothing like the example is used on any paperwork, shipping label. Please advise, as I have included all the informaton above. Amorepacific acknowledged the #13717, so why don’t you provide me with a correct email or telephone # for Pavilia. Apparently you do not want return customers.

I was having trouble with the online ordering and couldn’t get my 15% special discount my only response was what was the code. I then ordered from neiman Marcus who not only gave me a 15% discount but a special gift for ordering