us.amorepacific.com

I tried to place an order using my 10%discount and Apple Pay. The Apple Pay was not accepted, for no reason except I suspect they don’t really take it, and when I tried to pay with a credit card the discount stated “already used”. But of course it wasn’t since the order didn’t go through. Then I tried to contact the company. The website says chat, but there’s no chat box. I sent an email to which I got a reply that it round be answered within 3 days. (It wasn’t). And there is no phone number. Poor e-commerce practices. Very frustrating.

My issue wasn’t resolved

I love the products especially the enzyme cleansing powder but your customer service is nonexistent that’s why my Two stars.I had sent an email and still waiting for any response

During my order I had chosen 2 samples that where not included in the order. When I asked about samples nobody bothered himself even to answer. So my review is going to be bad. This is not a cheap brand. Customer service needs to be improved.

Lost my package and no one has reached out to contact me for replacement or refund!