Travelproluggageoutlet.com

Please respond. I would like to return my suitcase and cannot find information on the internet on how to do that. I sent an email to The TravelPro regular store and recieved no response. I like your bags, but think your service needs to improve

I ordered what I thought was a TravelPro brand suitcase and got an entirely different brand. This is false advertising. I trusted the TravelPro brand but no more. You need to study the fine print very carefully or you'll be fooled into thinking you'll get a TravelPro bag, but you may not. Buyer beware!

Got the wrong item but very hard to get it return

the return process was horrible. The website was NOT user friendly. When I finally found the step to fill out the form for the return everytime I tried to enter my order number (which was in my email and on the packaging slip from my purchase) the website kept telling me it was an invalid order number (basically the order number was not found)! After trying to get a hold of customer service (which doesn't take calls)... I had to spend $130.00 just to return to get a refund. So of course I was in the whole from this purchase after I was refunded. I had to get someone from my AAA local office to help and they where just as confused as I was. I will not be purchasing or recommended Travelpro to anyone especially if it Travelpro Outlet!!!

The site is slow when browsing and placing orders. The selection is decent and the prices are fair. The site as a whole does what it’s supposed to do.