Travelproluggageoutlet.com

TravelPro does not accept returns at their stores and will not cover the return shipping charges. The UPS store shipping charges to return the luggage I purchased was the same amount of monies as what I paid for the luggage. I will never do busy with this company again.

It is a scam for TravelPro Outlet to offer free returns, yet make the customer pay for the shipping cost. That policy needs to change immediately.

Extremely poor service. Website says you’re glad to help, but no one was. I used travel pro luggage for the last 30 years but I’m unlikely to do so in the future. Your customer service was horrible.

Bought 3 luggages. One of the three brand new luggage ripped while packing for our trip to Japan. Diificult to get customer assistance; unable to find email for customer service

Made making a return next to impossible, returned item because of wrong color and have heard nothing back.