totebagfactory.com

I didn’t receive my order at all, and when I contacted customer service, Luke told me to just buy everything again out of my own pocket while they ‘look into it. ’ No refund, no replacement, nothing. I’ve bought bulk from this company for nearly a decade, and this is genuinely the worst customer service I’ve ever gotten. The complete lack of urgency for a time‑sensitive order is extremely disappointing. I honestly expected better from a company I’ve supported for years.

Terrible ! Wrong color was sent. When asked to replace and overnight new, agent said I’d have to pay for shipping. No accountability was taken and told me I’d have to submit a claim.

After receiving the incorrect item, it should have been shipped immediately rather than "filing a claim". You sell totebags. Not insurance. It was your mistake, so make it right and ship the correct item right away. Don't make me wait.

Called customer service and never received a response. I can’t afford to do business with unresponsive vendors.

I am very dissapointed because I placed my order for a Birthday and even paid extra shipping so I would get them on time and I never received my order. Then I re order the same order and still that one have not received.