timbuk2.com

Shipping went as expected

My beloved luggage roller from Timbuk2 lasted me 16 years! After traveling the world many times over, the handle finally gave way when I recently landed back home but my sadness was short-lived as I submitted via the lifetime warranty and they were very happy to offer me the newer model. The process was easy and pleasant, I feel even more confident in the company and can’t be more pleased to try out my new bag soon. Thanks Timbuk2!

Great service!

Designing this setup on the Timbuk2 website was half the fun! The online customizer lets you tweak every single panel, trim, and pocket in real time, making it super easy to experiment with colors like Optic White and see an accurate visual preview before placing the order. The checkout and tracking updates were completely seamless, and the turnaround time was impressively quick for a fully custom-built piece of gear!

The website is so user friendly and my bag arrived 5 days earlier.