Honda Acura Online

I ordered the wrong part by accident. The exploded diagram showed that it was the correct part. Was supposed to be a tow hook plug (17) but I ordered a license plate plug (18). Honest mistake, I felt that the return policy was sub par and Glenn was borderline rude on our phone conversation. I’ll never do business with this Acura dealership again.

The website is very good to identify parts. The website indicated all parts in stock. I placed the online order Sun 9/5 and then there was Honda communications about possible back orders. The shipment eventually shipped Thu 9/9. The package was received Sat 9/11. There was a human error in packaging. I needed two 14-1.5x94mm bolts and got one and some other part I did not order. I emailed twice on Mon 9/13, no reply. I emailed once on Tue 9/14 and then used the website to send a message maybe two and no replies. Tue 9/14 I then called and left a message no reply, I called again and spoke to the parts guy who understood the error and I asked to receive it 9/15. I have a USPS tracking number provided on Tue 9/15 It hasn’t even shipped yet.

Reached out about return policy. No response. Garbage customer service

Gave me a fake oil pump instead the oem replacement

Terrible customer support. Made several calls and no response.