Softopper

I give your product 5 stars, but your customer service is horid, so only 1 star for that .

I used my buddy’s before so I knew what I was getting. Love the topper. Could be a better for my truck especially considering it’s truck specific. But overall I enjoy it. Ordered the doggy door. Never installed it. The design is horrible. Maybe they used a 3rd grade design contest winner for it? Customer service is non existent. I was trying to figure out if I would have it for a trip. Couldn’t get ahold of them. They finally returned the emails and told me it would ship in a couple weeks. But by the time that email came I had it for a week already. Good topper. Crappy accessories. Order way in advance, wait and hope you have no questions.

Speedy shipping but the patch repair kit I ordered has become useless in the past year from heat. It just melted and isn’t really doing the job.

First let me say that I love my Softtopper on my Toyota Tacoma. I have had it for 3+ years with no issues. I did order a replacement rear window towards the end of 2021 and that was a bit of a disappointing experience. I received the window panel promptly but it turned out to be the wrong panel for my vehicle...I emailed Softtopper in late November and didn't hear back until Just before Christmas when an employee emailed me to say that she was following up to see that my request had been completed. I responded that it had not. I didn't hear anything for about another month and then one day the replacement showed up!! I am happy that they did replace it with the correct panel but the communication was really poor and took way too long.

Love your products they are top notch the best, your customer service is impossible to get ahold of. Leave message no one ever answers no one ever calls back. An when I send an email I wait over a week an have to email again an then you get back. So customer service could use a lot of work. I love the product though which is important