Sleep Me

Excellent customer service. Thank you

Phenomenal product, lackluster customer service.

So far so good. It was difficult to set up; not intuitive. Need to have better directions. I definitely sleep better.

I love the product, my partner is always cold at night and I'm always too warm. Below are some issues I found as well as ways to improve on a good thing. Issues: * One of my pro docks was using too much water, having to refill once a week yet the other did not. we thought it was due to one side being set to warm vs the other to be set to cold. However it turns out the unit was leaking inside the dock. It was not leaking from the pad as the mattress and surrounding area was dry, it was not leaking from the tubing, nor where the tubing connected to the dock, the water came out of the small hole under the dock itself, and my carpet was wet from a slow leak over a period of time. However support would not work with me on a single replacement as I could not provide a video of an active leak. Consider a less than 1 pint loss over a weeks time and see if you can record that. So, since support would not work with me I had Amazon ship me the full product again, two pro docks new pad and will be doing a replacement that way - costly, and bad customer experience when I would have been happy with a warranty refurb unit if it worked and was supported. * WiFi on the leaking unit, now that I know it was leaky it may explain part of the problem, but some of the units lose their network connection after a power out or at random, this needs to be improved. After a power out it may go to bluetooth connection (initial setup) vs wifi, to correct you have to go to airplane mode and back and maybe just maybe it'll go back to wifi. * Dock height - its a bit tall to add under some beds, that and you have to be concerned with airflow. I have an adjustable bed and had to place the bed frame on a few blocks to raise it up to ensure both clearance and airflow. * App - To address the wifi issue, or even check on it for your partner, you have to 'take ownership' of their side, but when you are done with this, the other person must again take owner. We need to be able to co-admin either side of a set, what if your partner doesn't have their phone and wants you to set their bed for early/late etc. Allow viewing/some control over other without taking permission from them - besides, you send 'water low' alerts to both sides regardless of 'ownership' * Foam cover for tubes - consider smaller foam or some type of spray on/dip cover for insulation, the tubes are a bit thick and the foam can move if you have an adjustable bed, so mine do not go all the way into the bed clip Suggestions: * Need some way to be closer to the pad, cold are goes down not up like heat. Consider softer material on top that allows user to only use a sheet between them and the pad without feeling the tubes * Consider add on product that puts a smaller pad over the user in their covers * Consider adding 120/240V AC plug in to the docks, so that one can plug into the wall and the other can plug into it.

Good product overall, the concept did not work for us with a chilled mattress pad.