Sleep Me

It won’t connect to either of my dockpros. Super frustrating

Worst customer service experience I've ever had

I am not sure if this "site review" is a review of the design of the website, or the products themselves.

This is officially the worst experience I’ve ever had with a company. I spent over $2300 over 3 months ago and I’ve had 1 week with the system actually working. First it took over 3 weeks to receive after it stated in stock and will ship within 1-2 days. Then I received the system (cal king WE Doc Pro - a 2 unit system) and one of the units is completely dead. It took me nearly a week to get someone to take it seriously… I received a dead unit for god sakes you dont put your customer through days of trouble shooting, sending in videos, being transferred to multiple departments, then eventually getting ahold of someone on Facebook messenger of all places. Finally they said they would send out another unit. This process took another month to receive a working unit. Their still blaming everything on Covid… I cant pull that crap still in my business or I’d be out of business. You simply dont have your stuff together and dont run things professionally and your using covid from 2.5 years ago as an excuse. Needless to say I received the working unit and I was finally able to use the system after about 2 month from ordering it. Well after 1 week my wife wakes up in the middle of the night in a puddle. The pad is now leaking everywhere and not longer can we use the system once again. This was 6 weeks ago and we still dont have anything. So now we’re over 3 months since I ordered and I’ve had a grand total of 1 week of being able to use it. I really would just like my money back and wash my hands of this whole ordeal but every time I ask the topic just gets ignored. YOU HAVE NO BUSINESS RUNNING A BUSINESS AND WORKING WITH PEOPLE

Bought a Chili Dock Pro and it uses the Sleepme app. No matter which email I try to use for sign ups, I never get the signup email.