Sleep Me

I was told the replacement pad would ship within 2 weeks. It has been over 2 weeks. I have been trying to get in touch to find out the order status but the reply time is delayed. The real problem is that your pad is not meant to be washed. You should state that in the washing instructions.

I ordered my unit over a week ago and still don't have confirmation of shipping, yet I'm being asked to give a review. I had to ask to be informed my shipment was delayed. Not off to a great start.

10 day wait for customer service. Response doesn’t address concerns. No easy way to find information about purchased product (like a detailed manual, troubleshooting, videos). Only 90 day warranty for very expensive product.

I contacted cust service 2x via email and called once. Received no accurate updates re:shipping my purchase. Got automated email last week saying my item shipped but no tracking info and have not received my item. This is unexpectedly poor service for such an expensive purchase. I hope the item quality is better than my experience so far. I am wary that I may have been mistaken in purchasing with you. Honestly disappointed.

The cooling and heating function works. The pad with the internal piping is soft enough not to be bothersome. Well done. This review is done 10 days after initial usage, so I cannot comment about potential condensation on the mattress or water leakages. So far, my sleep quality hasn't improved because I'm fiddling with the timing & frequency of temperature changes, and magnitude of temperature changes (number of degrees up or down). The SleepMe app sometimes does not connect with the DockPro despite the detectable 2.4GHz wifi signal and then multiple resets on the DockPro (three taps on +, three taps on -, and holding the on/off button for 15 seconds). Very, very frustrating. Offering connection only through 2.4GHz wifi is a serious limitation. Please release a update that will allow both 2.4GHz and 5GHz wifi - or better still, a app-to-DockPro connection that requires only bluetooth to change settings. The changes to the settings can be stored on the app and updated to SleepMe's servers AFTER the settings have been updated to DockPro and when wifi is available. Wifi shouldn't be a requisite to initiate the changes. This product has the potential to be the market leader but only if the wireless connection is convenient to connect and reliable 99.999% of the time.