Sleep Me

The app goes offline a lot,. It works on 2.4 GHz. Google Nest does not let you specify 2.4 or 5. For a new app and machine that should have been fixed,

Returned my Doc Pro during the free trial period. Confirmed that your warehouse received the return over 30 days ago on 8/9/22. Still have not received the refund yet.

My item didn't arrive in working order and the wrong replacement items were sent afterward. Customer service individuals handling my final return were beyond unhelpful. Real shame how that part of the process was handled because before those poor interactions I was incredibly excited about this product and what else the company might put out in the future.

Was OK while it lasted. No heat or cold one day. Did all the "troubleshooting" methods. No luck. Emailed with customer support (days long process because, you know, no phone support). After much messing about they decided it should be returned for repairs. Given how expensive this is I was very surprised that they don't send a replacement unit out. Nope, that's right they don't. Just supposed to wait for 2-3 weeks after they get it for the repair and then return shipping. So by the time it's all said and done it'll have been almost 2 months without the unit. Not impressed at all.

Product works pretty well however consistently disconnect from Wi-Fi. I’ve probably spent 5 to 10 hours over the past five weeks disconnecting and reconnecting from Wi-Fi. Also both units which water on the floor causing damage