SinaLite USA

Terrible and a liar manager Christian, messed up my order. Lied about not receiving the emails and never gave me his managers email address on purpose. He bluntly refused to do so. I am a printer and will never use your service again. I will also reflect this on your google reviews so that other people don't become victim of this. When you show the online proof, it must match the printed proof. In this case, it didnt, how ridiculous is that!!!!!!!!!!!!!!!!

This company absolutely refuses to give me a refund for a large order they messed up. They have a 100% satisfaction guarantee on their website. I am zero percent satisfied. They refuse and put their foot down. I submitted photo evidence but they claim they want to see pictures of it shredded and in the trash. Who does that? I’ve worked with other companies and the process is this: Submit issue with photos of bad quality. I did that. No refund. Please do not use this company, they don’t care, not even in the slightest.

There is no customer service. No one answers the phone at all. Been trying to call for a week now multiple times a day and no answer!

And maybe they do more business than they can handle, but lately they are consistently running late on production. It seems like their estimates are two to three days late. And when I am working with a hard deadline, like an event that has been scheduled and marketed for months, there should be priority made for those.

Placed order on 3/19. 4-5 production turnaround and upgraded to 2 day shipping. Needed by 4/1 at the latest. Received a "we found something wrong with your file and you need to approve it" email 2 days later 4/21. Alarmed I got onto chat and asked if I lost 2 production days because of this non-issue (the file was fine). Wouldn't give me an answer. Told to call phone number. Called, left message, no response. for the next 5 business days I would call, chat, and email to try and get ahead of my looming deadline. Finally, Thursday 3/28 someone got back to me with a "sorry, we're busy, it will be done as soon as possible. We upgraded you to 2 day shipping." This wasn't helpful, I already chose 2 day shipping. It needed to ship Thursday or it was late. Period. I lose the client. It didn't ship Thursday and they were closed for good Friday. Monday, 4/1, the day it was due, finally ships! Hooray! UPS delay. All in all, it was an absolute tragedy of a customer service experience and I am wholly unimpressed with how Sinalite handled the situation. Be warned, they do not care when you need it.