SinaLite USA

Been waiting over a week for credit on order from almost two weeks ago, which shipped to me four days later than it should have, and my client did not have order for an event.

Service and quality is very poor

Was not good at all. Colors and spot uv were not good.

I have been using Sinalite for a while. At first they were great, now they are messing up orders, refusing to reprint or refund the money and one order took a month to be shipped! Stay away from this company at all costs!

Have always had a great experience until a recent custom order. (The item was placed as a custom order only because we requested a smaller quantity than the options available on the website.) According to allotted production time and shipping, we should have received in 6 working days. On the 7th day, we had not received our order, so I contacted customer service to inquire on the status and was informed that the art department had never released the artwork to production. The issue was not discovered until I called. Even after finding out the issue, your team did not offer to expedite the order until I asked for this to be done. Once the order was completed, someone else from customer service asked us to verify that we had paid for the order before they would ship it. (The order was paid for prior to a proof being supplied to us.) I had to take a screen image of the payment confirmation from your own website and email it customer service and also to the shipping department before they would release the order. I feel like the process you have for custom orders is not very efficient and am extremely disappointed by the experience. We will honestly not be placing any more custom orders in the future.