www.simplicitylaser.com

lack of clarity in the website descriptions led me to purchase something that they will not allow me use. very disappointing, and honestly a waste of time. on top of that, the only way they can refund me is a check? seriously? to clarify - the description on the website for the package does say "limit one package per person" or similar, but it emphatically does NOT make clear that the Groupon I purchased a year ago is this same package. i'm not an expert in your packages, i don't work there; please make it abundantly clear prior to purchase.

I think you do a good job but if you won’t buy a monthly membership, you can see in their body language and how they treat you that they are not happy with you. I loved it for my first 3 appointments but after yesterday I will not be going back after my next 2 appointments. My experience yesterday was not good! And made me feel like never going back. It’s a bummer because I was going to do this for my adult children for Christmas presents!

I have been a client for 5+ years, I got the Black Friday email and they didn't specify the details on who could buy it. They would not accommodate the service I bought even though I had paid monthly for over a year.

I bought your black Friday deal of 30% off for whole body laser hair removal for $698. When I went to make an appointment the receptionist refused to honor it and said I would be getting my money back via a check in the mail. Since I was a previous customer almost 2 years ago I got a whole body hair removal then but it didn't remove all my hair. The clinician said ideally that I would need 2 years whole body hair removal to get the results I needed. The receptionist on the phone tried to up sell me to a much more expensive monthly plan. I was so disgusted at her approach. If you are offering a package deal you should honor it no matter who is buying it. I guess I will take my business and money over to your competition. I'm very disappointed as I really liked dealing with your company until 2 days ago. VERY POOR CUSTOMER SERVICE!!!

The person I talked to had a really hard time articulating her thoughts and explaining what the problem was. Very annoying and I was on hold for a long time only to be told I couldn’t use my membership and it would take weeks to get a refund.