www.simplicitylaser.com

Honestly, I'm disappointed. I keep getting the promotional emails, despite not being eligible for any of them- and despite being able to purchase them. you really should have a system to not send promotional emails for packages current customers can't even buy. Also, I shouldn't be able to check out and pay for them if I'm not eligible to have them. This is the second time I had to get a refund for not being eligible for a package and the second time you had to issue a refund for me not being eligible.

I was a minor customer 8 years ago and because of that my prepayment of a full year is invalid because I was not a new customer. They proceeded to try and charger me DOUBLE the full amount listed for the discounted coupon. No thank you if you are going to advertise flash sales do it with the stipulation that it’s only for new customers. They also ruined my tattoo accidentally hitting it with a laser and overcharged me which is why I left 8 years ago so apparently nothing much has changed. I would love to have used this package but I was declined by the office. 1 star. I will say they offered to pay for my tattoo repair which I never followed up to do so maybe things could have turned around but this was a terrible customer experience.

They won’t bound to their words

Website is deceptive. I purchased a package and then they called and told me I wasn't eligible. The reason they gave me wasn't anywhere on the web site. The service person was ridiculous and her answers to my questions weren't based in reality. You would think they would want my $1000 and to provide me with the service I wanted to pay for. Not a great business model. So disappointing. :(

Hair is coming back. Not permanent results. Their laser technology needs to be updated.