www.simplicitylaser.com

It’s pretty disappointing to purchase a one year membership and have it activate the day I called but not be able to get an appointment for about a month and a half. That’s basically cheating me out of one set of treatments. If there are no appointments available it should start when the appointments are available.

My tech did not build confidence that she knew what she was doing. - her mask was below her nose - she told me to change, but did not give me the paper sheet to cover myself - she seemed confused about what she was doing with the laser- moving the machine around, etc - not sure, but she got the piece you put over the laser from one area and then later from a sanitized area - she forgot to give me the glasses to wear - she gave me the gel to put on and almost left, forgetting to do my legs - overall seemed “out-of-it” - I have had no noticeable hair removal and it has been a few weeks - I don’t know if she did it properly

I was denied the package I purchased because I had been a customer years ago.

terrible customer service when I called to talk through a billing issue. I was told multiple times it was my fault for not understanding, when what actually happened is I was given wrong information. They took no ownership of their mistake.

Unusable. I treated bikini line before so am not eligible for the Brazilian starter package.