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Shopping on line at Bentleys' was good. Easy to use website and I really enjoyed the "check airline fit" section. Unfortunately the provided web info was inaccurate or lacking. The bag was described as 20" which is why I bought it. The bag arrived with a tag that it was 21". Also, on the website I did not see any evidence of weight of the bags for any of the bags I was looking at eventhough you display a "size and weight" details area. Alleged sizes are there but no weight. Due to these errors, I can't tell whether to trust the "check airline fit" section to be accurate. As a bag specialist with minimal skews there is no good reason for Bentley's to miss on important details. Also, as I reviewed the website, I still see the same sale pricing. That's great but I believe it is not proper to have something on sale for so long. This must actually be your regular price as it is not legal to float a regular price which is much higher unless the sale ends. As I understand it, you must list the item at the regular price at least half of the time.

The suitcase is nice but I did not receive any keys. I did write about it but I have no reply as of yet.

Doesn't offer easily return options tried to email no response

big enough for school supplies but a tear on the front pocket right on day 1 :(

Hello A little disappointed because the color is not what I expected, I chose the color SAND But it's not SAND, it's completely WHITE