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very bad quality and for return they do not send return label easily. Do not order at all

As with the other review, this is the second suitcase on one order. You can see the other review.

I haven’t received anything yet

Order has not arrived yet!

I am extremely disappointed with my experience with Bentley. Not only did I receive the wrong order and incorrect color, but the customer service I received afterward was unacceptable. When I called to have the issue resolved, the agent hung up on me. After that, I was unable to reach anyone for approximately six hours despite repeated attempts. I left three messages through your online system before finally receiving a response. However, even after explaining the situation, I have yet to receive any confirmation that my correct order will be sent. I also requested a call from a supervisor, but more than a week has passed and no one has contacted me. The lack of communication, follow-up, and accountability has been incredibly frustrating. This has been the worst customer service experience I have ever encountered. As a result, I have lost confidence in your company and will not be ordering from Bentley again. I would appreciate an immediate update regarding my replacement order and a response from management regarding this experience.