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Shipping was good, no issues.

Bentley's service was excellent. The problem was UPS, whose email said it would be delivered the following day. . . and wasn't. There was also no notice from USP. I had some difficulty reaching Bentley's customer service but when I did--3 days later--I was told that the luggage was at the nearest UPS store. It was. UPS gets no stars for its shoddy delivery system.

Shipping was a little slow but arrived just in time

I cannot review this item, as it was bought to be a Christmas present. From what we saw when opening the box, it looked very nice. Shipping was quick and best of all it was free!

as mentioned before, the product is 5 star and the process 3 to 4 star. but fortunately a very kind lady took the matter in her hand, calling the warehouse to accelerate the process. I always look to proudly buy Canadian first and just wished i could put 5 star all the way.