safavieh-home.myshopify.com

Please see review.

Online order: I placed an online order with Safavieh and had multiple issues. The bench I ordered was listed as white, but arrived cream. Both my client and I were very disappointed. Returning it would have been too much of a hassle, so I had to take a loss on it. The floor lamp did not come with instructions. In turn, I had to spend my time looking up the instructions online. I emailed customer service 2x asking them to update my email address to my company email address. Not only was that never done, but I never even got a reply - either time! I certainly will not use Safavieh in the future, online or in-store; that awful experience can be found below. Chelsea Store: I'd give it a zero for customer service, but a five for the selection and the quality. If you average it out, it's a 2. 5, but in this instance, I'm rounding down. As an interior designer and founder of Glamour T Interiors, I’m always on the lookout for quality, standout pieces for my clients. I visited Safavieh and was initially impressed with their selection—beautiful, well-curated items that I was excited to incorporate into a project. We scheduled an appointment weeks in advance, but on the day of, we received an email saying our original sales associate had a pet emergency and we’d been reassigned. We showed up for the appointment as planned, were briefly greeted by the new associate, and told they were with another guest but would follow up with us shortly. Unfortunately, after 45 minutes of wandering the showroom with no further communication or assistance, we decided to leave. We walked down the street to CB2, found everything we needed, and ended up spending $7,500 there instead. In this industry, both product and service matter. Safavieh has a beautiful collection, but unfortunately, the customer experience just didn’t meet expectations.

I have left a message days and days ago and still have not been responded to so my opinion is not good of a company, that I purchased expensive chairs from, not to respond for a simple question regarding another purchase I want to make. I love my chairs. I spent far more than I wanted to for them but the quality is nice. If they are paying for designers to help customers, they need to reevaluate the people they have hired to represent.

Arrived broken - no one will contact me about return. Awful customer service

This piece of furniture emitted such toxic fumes after unboxing I had to leave my apartment for days. My neighbors even complained about the smell. I took the TV console out of my apartment, bought a purifier and now it is slightly tolerable. Except now I am stuck with this purchase even though I’m throwing it out.