safavieh-home.myshopify.com

My daughter received the same rug in a smaller size. It was stained all over. She returned hers and I refused this one

Ordered in July after said it was in stock. Tracking created and still no delivery well into September for a $1355 purchase. Absolutely zero communication and had to call them in August for an update. Tracking has never gone live and now they want to know how they did. It's a one star for me right now. I just want to know where my furniture is, when to expect it, and some inkling of a clue on what I need to do as a customer to complete this transaction. Terrible service and communication. Currently no delivery in sight. Willing to wait for what I want, not willing to participate on a purchase that I have to constantly chase down because they don't have the ability to inform the customer of status. With technology today, this is pretty unacceptable!

Table has been on order for months. Still have not received it

I have received no response and it has been a week and a half. I have called daily and sent multiple emails with ZERO response

Had white glove service, yet they did not set up the bed. Only were able to put in my first floor