Pro-Tec

I placed a order in September 4th and today is October 1st and I never received the order I placed or got any emails that it shipped? Not a good experience

Tried to buy direct to support, sent me the wrong size which s happens so no big deal but no one will respond to fix the issue. So after 25 years of riding protec helmets I bought a poc at a local bike shop.

Order took WAY longer than what was stated on the website. Customer service was non responsive. Eventually my pads arrived. Support other companies, pro-tec has gone downhill.

Customer service is MIA. Still no response.

I hardly know where to begin. After a dozen unanswered emails (no telephone number for customer service at all) to the supposed "customer service" I still have not received my helmet which was ordered on September 1, 2023, order #68435, nor have I been given any explanation as to why. As I was leaving on a foiling trip on September 15th and still had no useful information from you, I ordered the exact same helmet from Amazon which arrived two days later. I will NEVER order from you again, will tell all my wind sports buddies the same, and am expecting, though I don't know why, some kind of explanation with a full refund. I can be reached on my cell 631.235.3795 or via email nora.conant@gmail.com