ProForm USA

Treadmill was stalling, called to get fixed, did trouble shooting with 4 different reps, each one assuring it would fix the problem. Treadmill is still not working properly after 2 months. I even paid to have a tech come out and inspect and after he stated it was fixed, my treadmill still stalled. Now I have to wait for tech to come back and do another repair. Each repair takes weeks and in some cases products are back ordered and none bothers to inform me. So I am waiting like an idiot for weeks on end. Rather than give me a new treadmill (still under warranty) the rep stated they will keep trying to fix until it is resolved and this can be on going for several months. If this cannot be fixed when the tech comes back out I am just going to get a new non-proform treadmill that will not break after less than a year. $1500 for a machine that only lasts 10 months, not worth it.

Wish I got a peloton

Attempted to get help multiple times, no luck. Customer service can’t figure out which machine I have even though I give them all the info I have. Software doesn’t work off line, guest accounts are awful, so many issues.

8 months FIGHTING to get a working bike. CSR's have zero idea what to do-pass the buck-zero assistance.

I ordered the ProForm stationary bike with iFit. It worked great for about 4 months. After a software update, it stopped working. That happened one year ago. I’m STILL trying to get proform to fix the bike, all the while still having to pay the iFit membership that they won’t let me cancel. This has been the worst experience and I caution everyone to avoid this company. What a waste.