ProForm USA

Worst purchase I've ever made.

I purchased an extended warranty than includes a yearly checkup of the two machines that I purchased. I have not heard from them on this part. They do however keep trying to get me to buy an extended service warranty and maintenance package which I already have. That is the only time they contact me. I try and to call and no answer. I would not recommend Pro-Form. The machines are good the service and followup sinks.

Frame on treadmill broke within 6 mos. Was under warranty, but took forever to get a replacement. Fan on new treadmill doesn’t work well and sometimes doesn’t work at all. Not impressed.

So far it has been terrible. The response time, and responses in general, have not helped the situation at all. Timeline of events: 1. I submitted an online request detailing the specific problem I have been having with my treadmill. 2. I received an email from customer service a few days later asking for the exact same information I had already provided. 3. I responded to the email and provided the information again. 4. I then received an email stating my machine was not under warranty and that I would need to reach out to the non-warranty department. 5. I responded to the email and included screenshots of confirmation that I purchased a 4 year extended warranty in March of this year, and that my machine is still under warranty. I have yet to hear back and my issue has not been resolved.

No help with a tech for our area. Will need to travel 6 hours to fix it. Ridiculous