Sent a video of a squeaking noise and customer service said it was a normal noise and refused to sent someone out. What is the point in buying the service package if I can’t get someone out to looks at it?
about 4 years ago
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Lindsey
Worst purchase ever
Do not buy. Worst machine and customer service.
about 4 years ago
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Jin C.
Customer service is rude and
Customer service is rude and not helpful at all. Please improve
about 4 years ago
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Audra
bad experience
Terrible machine. It will not work without strong wifi signal. Machine is now broken and we cannot get proform to respond to the maintenance request.