ProForm USA

Meh

We ordered a stationary bike in January 2021. It was back ordered for 2 months (which we expected). When it finally showed up, it has no hardware, hardware covers or power plug...and after several emails and phone calls to customer service (they were sorry we were unhappy but they were "busy, because you know, it's fitness season after Christmas") we we out and bought our own screws and power plug. It took a few purchases on the power plug but we eventually got the bike functional. Suddenly, in June 2021 our hardware and power plug showed up...I threw it in the cabinet and never looked at it again. Still don't have covers for our wires and hardware,never showed up. Pro form did, however, email me several times asking for me to purchase a warranty...I will never be purchasing anything from Pro Form again. Love my bike, love the iFit workouts. But Pro Form's delivery and subsequent hardware mishap left a bitter taste.

Customer service is null.

Had to call first to get replacement parts sent, and then a second time to schedule a technician. There is no reason I should have to call twice. You know when the part ships and have access to the delivery timing. It should be possible to request a technician at the same time the part was ordered. It cost me additional time without my machine.

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