ProForm USA

The reps are fine, I just have to do a lot of work to get things fixed and I don’t want to have to deal with that

In less than a year of ownership, I have had two major failures with my Studio Bike Pro. Customer service is very friendly, but I had to beg to get my machine fixed. Multiple hours on the phone trouble shooting, taking the bike apart, live video chats, etc. It seemed like Pro-Form hoped you would give up trying to get your machine fixed. After hours and hours on on the phone Pro-Form finally fixed it. Glad I purchased the extended warranty.

Had to call a couple of times to get my treadmill fix. The agents are nice until they don’t know what to answer you and hang up on you. You have to wait a very long time for them to answer your phone call very frustrating, disappointing.

I called several times to try to reach someone who could extend my membership date. It was not something that came up easily. I finally talked to someone but am not sure it was the right persons so I am sending this. Our proform pro would not work when it was assembled and three times I was sent a new part to see if it would fix the problem. It did not and finally a technician from Westminster, Colorado came with an entirely new set of wires and a control box. It took us both working about two hours to replace everything. It worked! Please check your records, the date was October 27, 2021and I request that my membership date be changed to that. Thank you very much and I do like my proform pro.

The treadmill is cool.. love the videos etc but I’ve had several issues within the first year. First the computer stopped working and so I spent months just doing Manuel workouts.. then once I got the $400 subscription bill automatically deducted I figured I better actually find a way to make it work. Had a tech come in.. they replaced the computer.. worked again. However the treadmill it self started doing funny things like stopping in the middle of a run and nearly causing a bad accident. This has happened several times. We had the belt replaced and it’s happened once since then. But it causes me great anxiety while jogging. It also squeaks non stop when in use. It makes me crazy. I’d say overal it’s a nice machine but way too many problems. I unfortunately would not recommend this brand.