ProForm USA

I received my treadmill one year ago and some of the parts were incorrect. I tried several times to get replacements and finally gave up. I have never been able to fold up my treadmill as a result.

After a year of use my Pro is getting very noisy, it squeaks like it's very old and barely a year old

It took 2 1/2 hours for someone to answer the phone. I pray my bike does not need repair again. The entire experience was so stressful. Then I had to wait 3 weeks for the repair man. He came and left and when I got on my bike it still wasn’t working properly. I had to start the process again! My warranty should be extended due to the length of time it takes to get repaired.

They weren't able to resolve my problem. Apparently they weren't able to locate my information.

Sorry but I haven't had a good experience with Proform, the best that has been done for me was getting a defective machine replacement after been struggling with tech visits emails and calls for 8 months (and having to fight agains the word of technicians stating that the machine had no problems). Last episode was trying to change the extended warranty I had purchased to the new machine, which I was denied and offered a refund. Later I got a check for less that I was expecting with no explanation whatsoever of why the refund got to that amount number. Things like that make the whole experience bad. If you want to know more, please review my case, and fix your problems. But please don't ask me anything else everything is in your records.