ProForm USA

The product is fair, but customer service weakens the brand and will have me seeking a different vendor for workout equipment

It took forever for tech support to answer the phone, and had to call multiple times, spending almost 7 hours waiting and for so real resolution. The last couple ladies that answered the phone were kind and helpful, but still there was only so much they could do.

We like the treadmill. Getting it to our house was a near 6-month mystifying odyssey. So, I'll split the difference and go with 3-stars

Overall the process of buying my elliptical (and getting maintenance/service) was confusing but eventually sorted out. I financed the equipment and had a hard time figuring out where I was supposed to login for payments. Also, I purchased the 5 year maintenance contract but was still receiving mailings about purchasing it. Then when I needed service, I was sure where to call but eventually managed to sort it out. Not a very user friendly experience but overall happy with my elliptical.

Ordering and Delivery were normal. However, every time I use it I want to get in my truck and drive to your headquarters and slap the design engineer. They must be a relative. In moving it from the garage to the family room the front cover came off and it is electrical taped back on as the only solution. That is on me. The speakers are weak. The touch screen is not sensitive enough to adjust while running. It has developed a funning squeak in the shock absorption. But - the big one is crawling under the front of the unit every time to turn it on, and every time to turn it off.