Plum Play UK - Shopify

Happy with the end result - trampoline great fun. Not the easiest to put together - some parts look the same but are subtly different. Would help if they were labelled and instructions clearer. One part wasn't properly manufactured- a replacement was sent promptly. Overall happy.

The purchase and delivery was good however the order came earlier than stated therefore we weren’t home. This wasn’t a real problem as we are able to accommodate access however not all orders wouldn’t be able to do this.

Our trampoline seems very well designed with quality materials. Delivery was very quick and construction relatively easy, instructions could have been clearer. Fabric strap that ties net to base could be longer and more generous. I had to use shoe lace to bridge the gap. Free basketball hoop was not sent with trampoline, but was resolved in less than 24 hours.

Although the delivery service provider failed my delivery due to availability of space at my chosen pick up point, the plum team supported me and resending the order to my chosen address thus after my order was sent back to them. The team was patient with through my frustrations so thank you. It was good I could contact you via the website as I have a speech impairment therefore speaking on the phone when I'm frustrated becomes difficult.

FAst shipping. fast response from customer service. Fast replacement of faulty goods. However item design is flawed so had same repeated issue with product.