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NGPX conference was very well run and organized. The content was applicable in regards to communications with the patient. Communications includes verbal, in-person non-verbal communications, and communications via various technological sources. I do believe in order to provide truly exceptional customer experience it is critical to look at the physical spaces as well. A lot of discussion was centered around staff burnout and, after numerous conversations, I believe part of the burnout is a result of work spaces and location setups that do not empower people to perform their jobs efficiently. Are we solving for the right problem?

The conference was a great opportunity to see a good cross-section of high performing patient experience programs, offices, initiatives and leaders. The content was very focused and great thought given to the attendees in terms of communication tools, presentations, timing and networking opportunities. I would definitely recommend this for any healthcare system looking to learn and enhance their program.

Good content, did not enjoy the roundtables.

Great conference. There were a lot of interesting topic and initiatives presented. It was very jam-packed.

The NGPX was amaxing and the people were outstanding, representing diverse factions of the patient experience community. I would have liked to see more patients sharing their experiences with the leadership from their institutions or company. The importance of stories was highlighted multiple times but if there were more patients sharing experiences it might have created angreater impact as to the power of the patient voice. It is the PATIENT Experience that is the focus.. Excellent Conference over all and I am spreading the word for San Diego!! Thanks for a great NGPX conference. Martie Carnie Sr Patient Experience Advisor Brigham and Women's Hospital Boston