lampsfair.myshopify.com

I have ordered from you a twice now. I said I would not order from you again when the down rods I ordered were lost in our mail room for nearly a month. For a reason you could not explain to me you used a fictional last name of “Null” on my first order. You folks literally put me through hell. You wrote an apology email and of course went crazy when I submitted a one star review. I assumed you would fix your system. So I needed one more 100” fan to finish a rather large project and I wanted them to all match so I ordered again, three months after the first nightmare. Guess what, the download was late again and once again “Null” was used instead of my last name. Pathetic systems I all I can say! The product is good but FIX YOUR PROBLEM! You have graduated to two stars even though you deserve only one. Oh, by the way trying to bribe people like me with $10. 00 to change my prior review is unethical. So I will say it again, FIX YOUR SYSTEM!

Customer Service is poor. Nobody would return my phone calls. The 45 degree pitch ceiling fan mounts that we ordered took 3 weeks to ship, and they don’t even work, poor design.

I was very disappointed with the customer service experience. I reached out to return and exchange my order and even mentioned that I planned to purchase two additional items. Unfortunately, the company showed no flexibility or willingness to work with me. Instead of helping me find a reasonable solution, the responses I received were dismissive and focused solely on policy rather than customer satisfaction. I genuinely wanted to continue doing business with this company, but their lack of understanding and effort made that impossible. It’s unfortunate, because I was ready to spend more with them — but after this experience, I took my business elsewhere.

Fans are quiet and look good but move very little air. Yes fan is going in right direction.

No instructions or battery. Shipping label was incomplete, making it difficult for the post office to deliver.