Ostrichpillow Global

As previously stated

Customer service was awful and closed the ticket without resolving the problem. Will never buy directly again especially when I can get the product from different retailers

I was amazed how quickly my order was with me & was eager to use it when it arrived this morning. I felt it was much neater & would sit much more securely around my neck whilst I could do various jobs. My microwave is only 700 so I put it in for twice the recommended time and put it round my neck. It didn’t feel very warm and was very soon cool. So I heated it again leaving it a bit longer, same result & a third attempt was also not successful. My £10 wheat bag is much warmer and lasts for much longer tho not so neat. I agree with the comment made by others that it needs a Velcro or similar fastening, and I am returning he Ostrichpillow.

I bought these hoping for something super comfortable, ahead of a 11 hour flight in prem economy. The pillow is OK but felt a little small (I'm 6'2" so perhaps that's it). The eye mask is marketed as putting no pressure on the eyes. To do this it has some harder structure around the eyes, which ends up putting pressure around your eyes. Not super comfortable.

Sent me two pillows, which I am dubious about having ordered (I may have clicked on one of the many, pushy, “offers” buttons by accident). Then they have a weirdly strict/prescriptive returns policy. Good product but customer-service felt designed to trick the customer out of extra cash rather than leave one satisfied.