Ostrichpillow Global

Ordering it to Germany was an extra 5 euros. The mask was not fit for my purpose, which is sleeping on the side. Hence I returned it. They deducted another 5 euros for that on the refund. This is not a good customer service experience in the year 2023. I can get a sleep mask for less than what they charged me in shipping fees. This is what I actually did, haha. Guess what, the shitty 7 euro mask was better for side sleepers. Did go with the manta sleep pro after all which is expensive but actually worth it. Unpleasant customer experience and mediocre product overall 🤷🏻‍♂️

It took 2 weeks to be delivered with another colour than ordered. I had to contact twice the customer support to have the right answer 8 days after my order: there was no more black colour! As apologies, the manager told me that she would talk with my first contact. It is not the service I expect from a premium brand. I don’t want to feel sorry/angry about the mistake of someone and there is more than 1 person in fault in this story. The order process was also faulty. No notice about delay or missing colour. No proactive contact to inform customer… I was also disappointed with the policy of the customer service. When a customer do not get what he ordered, he expects a commercial gesture (free additional product, discount on the order or for another one,…) Not only the choice of another colour or cancellation of the order. The product seems good that’s why I gave two star. Service deserves less.

Shipping was good, however the product didn’t meet expectations, and a claim under warranty has (so far) not been smooth / forthcoming.

Good products, expect to be mail spammed by unstoppable marketing mails tho

It took 1 month to deliver. I received the order after I came back from the trip.