Ostrichpillow Global

Texted to say it was being delivered Friday between 10. 30 and 13. 30 hrs. Waited in all morning. No delivery . Wasted a whole morning and was late for work. No follow message or apology. Get next text on Saturday to say delivery will be between 10. 30 and 13. 30. Later received amendment that delivery would now be between 09. 20 and 11. 20. Waited in all morning. No delivery made. Eventually delivered 17. 20 hrs on the Saturday. Awful service.

I instantly noticed I ordered the incorrect size. Emailed to ask for a correction. I got an AI response recognising the issue and saying it would try to amend. Then noticed the item had been dispatched the next morning. I contacted the customer service again. This time I got a response from a fairly disinterested person who simply highlighted the AI only said it would try. This person did not actually address this issue, and all other emails have been ignored. Now I have the package with the wrong size that I had instantly highlighted. There is no return note and so now I have more emails being ignored. I understand the issue started with my mistake but all efforts to rectify have been ignored.

I did

Not comfy and way to big for my neck. Rip off

Do not roll up the memory foam pillow and put into a cylinder box. Better put flat and into a rectangular box. Besides, the return & refund policy of other bundle item was slow. I still have not yet recd my refund.