I love the brand -
I love the brand - the business model and the shoe styles, but I was really disappointed by the fit. The insole on my flats pulls out each time I take my foot out of the shoe. Also, I ordered my typical size and couldn't fit my foot inside, I exchanged for the next size up and they're too big.
I'm a member so I have four more years of shoes - I will only purchase styles worn with socks to allow for a less precise fit.