mosmann.myshopify.com

I did not receive my package as Australia post sent the package back to Mosmann because the customs information was incorrectly filled out. I have not received an email from the support email sent last week. Extremely frustrating experience.

I recently reached out for help by emailing your main contact email address and I had no reply whatsoever. The briefs I bought had to be thrown away as I had no reply. I would like to buy some of the trunks but dear they won’t be good quality either. The briefs elastic around the leg had no support and was terrible quality. I could not wear these.

The returns/exchange process is terrible. It took a week to get the return label from when I filled out the online form. Two emails have gone unanswered. My goods have been returned but I still don’t know if I’m getting a refund or exchange. Communication is terrible!

Needed customer support moments after purchase for a quick question, reached out immediately and never heard back. Tried the email listed within the confirmation and another on the website, nothing. Would be helpful to be able to contact them….

I contacted support multiple times and either did not get a response or it took two weeks to get a response.