mosmann.myshopify.com

I love this brand and most of the underwear it’s amazing there were 2 out of 7 pairs that did not fit properly around my legs like the elastic was damage

I’m sorry, but I’m really disappointed in your return process. I have one pair of briefs that do not fit and now according to your return policy, I need to go to the post office get a label created ship it back to you or what not I don’t know. It’s a lot of work too much work so now I got a pair of underwear that I can’t use super disappointed and I’m definitely not gonna buy it from you again because of this.

On August 1st I sent an email asking about returning a package of underwear briefs of the wrong size, I still haven't received a response. I'm a fan of boxers/trunks and I ordered through you, but the models of the underwear are not the same as the boxers/trunks and my question was whether it is possible to make a replacement or what are my next steps. Apart from that, I like your brand and I consider it to be of good quality and recommendable to friends.

I really like the underwear. But one pair had a nasty snag. I have emailed and not had any reply. I have bought another pack today as my husband likes them.

I paid extra for express shipping with the understanding that delivery would occur within the advertised 2–3 business days. If the website states a timeframe, I believe it's reasonable to expect delivery by the end of the maximum stated period—not beyond it. Unfortunately, my parcel arrived after 6 days, just a few hours before my departure. This caused significant inconvenience, and I’m very disappointed with the delay, especially given the additional cost I paid for expedited service. I would appreciate it if you could review this matter and advise on any compensation or explanation for the delay.