modernaspectshop.myshopify.com

No numbers received

Took over 6 months to receive the mail box and then two month to receive the second set of numbers I ordered. They shouldn’t take in orders they can’t fulfill. Instead start a wait list. It’s bait and switch. I would have ordered without someone else if I knew the real timeline.

The mailbox looks great, but I had to wait months to receive it. I sent numerous emails to support and it took forever to get replies. Then the post shipped separately from the mailbox. Unfortunately I can not recommend this to anyone.

I’m still shaking with anger at how frustrating dealing with this company has been. The shipping took six weeks and only was sent out from the company when I finally sent my third email stating that if they did not ship it right away, I would cancel my order and expect my money back. Guess what they shipped it the next day. When it arrived, there was no flag. There were zero instructions unless you went online - those were very cursory. I’m disappointed that the numbers are magnets. I guess I didn’t read that. And there’s no way to contact customer service in the immediate. You have to send an email. The first response you get is a do not reply. It even says if you email them again, your email will go to the bottom of their response list. I don’t think I’ve ever had such difficulty with customer service or disappointment which really angers me because spending this kind of money on a mailbox is definitely a splurge and an indulgence for me and I’m feeling like a fool.

Post & porch was not upfront about the fact that the products I ordered were back ordered and that shipping would take over a month and a half. Once everything finally delivered I opened the box & realized they’d sent me the wrong product. I have yet to hear back from anyone from customer service about their mistake or how they plan to remedy it. Incredibly disappointed. Cant speak to the quality of the box because I still can’t install or use it.