masai.ie

There was a glitch in the website, I got delivered the wrong color, customer service was useless,and unwilling to understand. Otherwise, it’s an item I ordered several times and liked. Though : the black is smaller than the blue, sizing is irregular. I might re-order the blue, I’m just worried to get the wrong color again.

Item scheduled for delivery long after date promised when ordering. By the time it came I'd left that address. Total mess.

Ordered dress 17/4/24 not delivered. Same Dress ordered again 7/5/24 and DHL tracking number is not working again. Tried ringing customer service but no answer. Sent email again no answer. I am not very pleased

Very disappointed coat was huge and not an accurate sizing on the website. When I tried to exchange for a smaller size I was told the offer was ended. I had to pay the return postage and then bizarrely was offered a 10% discount on any further purchase which I will not be making!

Was notified that it was shipped and payment was taken. I then got notification that they were accepting my return. I hadn’t even received the purchase. I did get credited to my bank account after some time. This is the second time that this has happened to me with Masai. When I questioned what had gone wrong, I got a discount voucher code, but that did not work when I tried it so I didn’t reorder the item.