Lifeline.com

I find the devise is too sensitive. I set it off often just by moving around. Also it is very annoying when I hear the reminder that my device needs charging and it is 3 a.m. I find that I don't wear it most of the time and am looking for another device that will work better. Also the monthly charge seems quite high. Your staff are quick to respond and always polite. Only once did I take a fall and was knocked out.

I have written to customer service twice about the lanyard on device issued nearly a year ago. The lanyard supplied separates too easily causing false alarms. The phone staff are super. But customer service has ignored two letters asking for an improvement in lanyard. Because of the lack of response from customer service I would hesitate to recommend your company. Meanwhile I manage with a longer lanyard that has no breakaway device therefore might be a choking hazard. At age 88 making changes is challenging. I’d prefer to have lanyard improved. And I’d prefer not to have my letters ignored.

The device is a little too sensitive. It registered two falls this month and I haven't fallen or come close to it. Does my device need to be replaced?

I asked for a wrist device weeks ago. I’m still waiting. The neck device is causing a stash on my neck.

Extremely pleased with my first pendant ( gotten in 2020 I believe). Except on a couple occasions I charged it only only on Friday and it had lights that indicated when battery or if battery was getting low and the lanyard gave no issue. I would have quickly given it five stars ! The newer one is much less customer friendly and I am not as pleased. I have to charge it every day. It calls for help when I can't even figure what movement I made to cause this ... certainly not a fall. I asked and received a new lanyard because the one with the newer pendant pulled apart frequently causing the pendant to fall to the floor. If I had not had the earlier model I might have a different outlook about the replacement but consider it a real step down. The response team is excellent , concerned and cordial and I am pleased to have that security.